Refund & Cancellation Policy

If AssayProof is not right for your laboratory, email us within 14 days of your first payment and we will refund it in full. You do not need to give a reason.

The window runs from your first payment on a plan, not from each monthly renewal.

• You can cancel at any time — there is no notice period and no cancellation fee.
• Cancelling stops future billing. It does not end your access immediately.
• You keep full access until the end of the period you have already paid for.
• We do not charge for a period you did not want, and we do not pro-rate a period you did.

Outside the money-back window we do not refund payments already made, including part-used months. If something went wrong on our side — a prolonged outage, a billing error, a charge you did not authorise — tell us. Those are not refund requests, they are mistakes, and we will put them right.

Cancelling never destroys your work on the spot.

• Every study can be exported as JSON or CSV at any time, including after you cancel.
• Your data is retained for 90 days after cancellation, so you can return or export at your own pace.
• After 90 days it is permanently deleted.
• If you would rather it went sooner, ask us and we will delete it immediately.

The export is a complete record — every field of the study, its sections and its audit trail — so a laboratory that leaves, leaves whole. Details are in the privacy policy.

The calculators are free, need no account, and always will be. Nothing on this page applies to them.

Email support@assayproof.com from the address on your account. We aim to reply within one business day, and approved refunds are returned by Paddle to the original payment method — typically within 5–10 business days, depending on your bank.

Paddle is the merchant of record for every subscription, so refunds are issued by them on our instruction and will appear on your statement under their name.